14.12.09

The Year's Best Marketing

This is not a list of successful marketing campaigns from 2009. It is however a summary of the underlying traits and consistencies found in home run marketing programs. As the article reveals, all campaigns worthy of recognition exhibit the six C’s of success. Thinking about your work over the last year, are you proud of your efforts? What did you learn this year that you will apply in the near future? We’d love to hear your feedback. Hit us up on Twitter at @_Fire_Starter_ or email us.

Great branding and marketing happened all the time in 2009, only it often occurred in some less noticed and most unlikely places.

In fact, I'm not sure we possess the right criteria or language to agree on what "great" even means. So many things have changed − from our channels to our expectations − that much of what was celebrated in the media (and promptly resold to other clients) just left me flat. I had this sneaking suspicion that we were missing something all year long.

A shared idea of purpose. Criteria for success.

A program.

I wrote a number of Dim Bulb essays during the year on what I thought were home runs that you'd otherwise miss; when I reviewed them for my new book, I discovered an underlying consistency across all of them. A pattern of design and execution that I believe drove all of the successes, whether large or small. The best campaigns all exhibited novel thinking in one or more of what I've concluded are the six categories, or Six C's of Success, which are:

  1. Channel. "New" shouldn't be a synonym for "digital" when it comes to media for reaching consumers. The truly inventive campaigns used new ways to communicate, like incorporating heaters in bus stops with ads, or newspapers that were written differently, not just reformatted to look like web pages. Every communications channel is "new" unless you choose to use it in old ways.
  2. Creativity. I'm a sucker for a good fart joke just like the next guy, but the really creative content in 2009 wasn't focused on making people laugh as much as inventing new ways to talk about products and services. Who would have ever thought of giving life insurance as a gift, for instance? Successful campaigns redefined the mandate for creativity and put it against finding ways to engage with consumers thatwere relevant, meaningful, and had some utility beyond eliciting a chuckle.
  3. Competitiveness. Some marketers rejected the babble of talking about "enhancements" or selling imaginary benefits, and got back to talking about real differences with competing offers, sometimes going so far as to invent their own competition to crowd a market. "Why we're different/better" proved to be a far better basis for social conversations than whether folks thought an ad was good or not.
  4. Content. Home run messages had meaning and relevance, not just entertainment value. One of the key winning ideas was to pull campaigns back to the old-fashioned idea of sampling, which helped make a beer message very compelling.
  5. Clarity. The best ideas weren't focused exclusively on marketing communications, but the business behind it. 2009 gave us examples of clients linking marketing efforts to results (holding agencies accountable for results...gasp!), which the media interpreted as punitive. It wasn't. Could selling be emerging as the new marketing idea? It would be laughable if it weren't possible.
  6. Call to Action. This was perhaps the most important quality of all. Home runs have objectively real actions attached to them, so they're memorable for what happened (and not for what people thought about them). So, for instance, an emotional attachment was less important than the offer to "try our toilet paper." Beyond all the babble about conversation for the sake of conversation, the most successful campaigns provided something after the talk.
The Six C's cut across the more common criteria by which brand and marketing strategies are discussed; I think that one of the biggest risks we run is when we try to do "a digital campaign," or look at a business challenge in terms of the marketing tools available to us. Home runs go above and beyond those common vendor definitions, and are assembled by sometimes unlikely (or unexpected) elements.

They can also be nothing more than scrappy singles, to push the baseball analogy perhaps too far. I'm convinced that some of the best strategies in 2009 were mistaken for tactics; doing "little" things really well was perhaps one of the year's "big" ideas.

So you've got my recipe for success. Want to know which campaigns I thought were the home runs of 2009?

Source - Baskin Dim Bulb

Location Location Location

Social media has drastically changed how we interact and communicate online but its impact on the offline world has been comparatively small. As social media continues to evolve, you should anticipate greater correlation between online and offline communication. As the following article explains, location is the missing link between the two worlds. Although location based services are far from gaining widespread acceptance, they will surely be prevalent in the coming years.

Imagine a world where you sit at your computer and you never go outside. Where you never see another human being. This is the world that sites like Google and Facebook want you to live in.

Though they’d never admit to such a thing, the reasoning should be obvious: The longer you’re at your computer, the more time you’re spending on their sites. The more time your spending on their sites, the more ads you’re being served. The more ads being served, the more money they are earning. No matter why these sites originally started, or what features they add, that is, quite literally, the bottom line. They’d have us strapped to a chair with our eyes taped open like Alex in A Clockwork Orange, if they could. The only difference is that we’d have a contraption on our arms to allow us to click on the ads being shown every so often.

Thankfully, we don’t quite live in that world yet. And there are a couple factors pushing us the opposite way from that. Mobile devices are the biggest one. But even that is still just a screen. You may not be chained to a desk using it, but as plenty of people with an iPhone will tell you, you may end staring at this screen even more than you do a desktop or laptop monitor throughout a day. But there’s another up and coming factor working against our screen slavery: Location.

Social networking has been perhaps the most popular trend on the Internet over the past several years. At first the term was ironic. “Social networking” was anything but social in the traditional sense. But over time, we’ve grown accustomed to the idea that you can do social activities such as play games, collaborate on work, and talk, online. And in fact, many times it’s even more convenient than doing it in person. It’s social, but it’s a different kind of social.

Ever since the term was born, countless people have debated the implications of taking social interactions virtual. At one point or another I’m sure that it has been said that it would be both the downfall of mankind, and the thing that would bring the planet together. The truth is that social networking, while great in many respects, does not fulfill a fundamental human desire: To be in the actual presence of other people.

If you’ll allow me to be embarrassingly obvious for a second: Sitting in a chat room all day, even if all of your friends are in it as well, is not the same as being in the same physical room with them. Even if you all are having great discussions in the chat room, and not saying a word when you’re hanging out with one another, there is just something that’s different. Something that social networking will never be able to replace.

That’s where location comes in. It has the power to be the bridge between social networking and actual social interaction. We’re already seeing the very early signs of this with services like Foursquare, Gowalla, Loopt, Brightkite, and Google Latitude, to varying degrees.

To the masses, most of these services still either don’t make sense, or are way too creepy. Social networks used to be thought of in the same way. This will change.

The people who do use these services likely have at least one story about a situation where a friend saw where they were, or where they planned to be, and showed up to meet up. Some have many of these stories. And for some of us in cities where these services are popular, this happens just about everyday. And it’s really quite amazing.

Is it annoying if a friend shows up if you want to be alone or don’t want to see them? Of course. But that’s why it’s important that you’re in control of what location information you are sending out. Is it creepy if a stranger shows up to meet you somewhere? Of course, but that’s why privacy settings are so important.

Make no mistake, there are hurdles to location-based services gaining widespread acceptance. But the upside of it far outweighs the downside. And with that the case, these types of services are ripe to take off.

At the core level, using a social network to facilitate actual social interaction just seems to make sense. Though I poked fun at them in the intro of this post, don’t think that Facebook doesn’t recognize this. In some ways they already do this through their popular events offering. But anything they do with location — which it should be no surprise, they are working on — will go far beyond this. When you have a social graph with over 300 million users and you add a realtime location component into the mix, it’s going to change things.

I remember the first time I used sites like Facebook, MySpace, and Friendster (back in the day) to find people that I went to high school with who I hadn’t talked to in years. It was a little weird, but also in some ways exciting. Imagine that transfered into the real world. Maybe you’re in a city with a person you went to high school with, but hadn’t talked to in years. It’s unlikely that the two of you were ever run into each other randomly, but maybe you can get pinged by Facebook location when they’re nearby. Maybe neither of you want to meet, and that’s fine. But maybe you do.

The word we keep hearing over and over again for such situations is “serendipity,” but really it’s not. None of this needs to be left up to chance. It’s simply an extension of social networking into the real world.

Another social network, Twitter, is already in hot pursuit of such functionality. Any day now, the service will turn on its geolocation service which will both allow you to send tweets with your location tacked on, and allow you to pass in location information from other services, like Foursquare. As a service with tens of millions of users, Twitter will be the first massive test of location as an extension of social networking.

It may be a while before users start truly taking advantage of it since it is an opt-in feature. But eventually, I believe we’ll see more and more users opt-in to be able to use third-party clients like Birdfeed which let them choose which tweets to attach their location to and let people know where they are.

And beyond individual user data, this location data will be very interesting as an aggregate. Undoubtedly people will use things like Twitter’s geolocation APIs to make services that can show where people are flocking to in realtime. This is the next step for what services like SocialGreat are doing with location data, showing hot spots in towns. And we already know that Twitter is planning to use the data to tailor its trending topics to show the hot things being tweeted about in specific places.

Social networking up until this point has been great. But it’s also really a bit odd. The core concept is still to gather your friends in a virtual construct, while the companies behind these constructs convince you to hang out in them as much as possible. Instead, they should be using the interesting social data they have to help you connect in other places as well. That’s what makes Facebook Connect is so powerful. But that doesn’t extend to the real world yet. But with location, it could. And that’s exciting.

Source - Tech Crunch

The "Twitter" Of Twenty Ten?

You like “earned media”. You look for ways to leverage new media opportunities. If that’s the case, you also should be keeping an eye out on Foursquare, the latest rage on the scene. Foursquare is like a location based social game that asks people to “check in” their whereabouts. Discover how six ways business are integrating their brand into this rapidly growing platform.

After a spectacular debut at South by Southwest last March, Foursquare is taking over the world city by city, gobbling up users like Facebook in 2006.

Such viral growth, combined with the GPS app’s focus on brick and mortar shops and venues, has made Foursquare a fertile advertising medium for many businesses.

Here are a few ways businesses are already making use of Foursquare. (It must be noted however that other competitors like Gowalla can and do provide similar potential and functionality, but none have experienced quite as sharp a growth spurt as Foursquare.)

1. Digital Punch Cards
Foursquare tracks your GPS location and allows you to “check in” to nearby venues in order to leave tips for friends, rack up points or win badges, or become the “mayor” or king of the coffee shop (library, nightclub, whatever). Some businesses are giving incentives for people to keep coming back by offering deals like “Check in 10 times and get a free sandwich.”

2. First Check-in Specials

If it’s your first time visiting a certain venue, there may be a treat in store. Some businesses are running specials in order to get Foursquarers to stop by, and they’ll give you anything from a free coffee to 25% off a purchase if you show them your phone. “We offer $2 off any well drink upon your very first check in,” says Elise Oras, social media manager of Del Rey, a tequila bar in Seattle that’s been bent on utilizing the app to its fullest.

3. Secret Coupons

Some businesses are luring Foursquare users to their venues by offering secret coupons that show up when you’re in the area. Foursquare team member Tristan Walker explains, “We’re running a promo now with Fatburger venues in LA. When I’m about to check into a place near one of those venues, I’ll see a drop down that says ‘Special Nearby’ that’ll tell me to head to that Fatburger, check-in and unlock a secret code. When you do check-in, you’ll unlock the code ‘make sure to say burger enlargement please when ordering’ and then you’ll get a free upgrade!” He adds, “It’s stuff like this that gets us excited. The kind of thing that allows brands to engage with customers in interesting ways. It’s been really successful.”

4. To Do Lists

One of the features of the app is that you can write your own list of recommendations for your friends to do around your city.

Some businesses are creating their own to do lists for people that come by their venue. It’s a great way to get people engaged and create a favorable impression on clients.

5. Raffles
A hotel in Amsterdam recently announced a raffle for its smartphone-touting clientele, explains Dennis Crowley, one of Foursquare’s co-founders.

Each user who checked into Foursquare was entered into a raffle for a free dinner and a free night’s stay. This creative promotion came as a surprise to Foursquare itself, says Crowley. “We never imagined some of the things people are doing with Foursquare, but it’s pretty cool.”

6. Mayor Specials

The most infamous example of Foursquare marketing involves the competition embodied by the mayor status. Many venues are offering perks to the user with the mayor’s title, which has sparked further frenzy among users keen on claiming their territory.

“We offer our Mayor a free medium coffee based drink or a Texas beer when they check in,” says J.R. Cohen, general manager of The Coffee Groundz in Houston, Texas. “So far it has caused such a stir between many friends of ours that they are fighting over checkins.”

“We offer an all day happy hour for the Mayor & 1 guest,” Oras adds. “We have had a few mayor battles where literally someone came in for a drink just to steal back the title of Mayor.”

There are certainly more than just six ways a small business can leverage Foursquare and its community of hungry socialites to build a business, brand, or clientele. “Any type of in-store promotion you can conceive we want to make it so Foursquare can run it,” Walker says.

Source - The Next Web

Taking A Page Out Of Design

Expect “design thinking” to be on marketers’ radar in 2010. In the never-ending quest for consumer insights, marketers are leveraging methodologies used by designers to unlock truths. One of the golden rules of design is a human centered focus. We hope you find a number of learnings in the following article “four things I learned from designers”.

For the last two years, I’ve been doing to designers what they usually do unto others. Which is to say, I’ve been observing and studying them, asking a lot of questions and trying to discern patterns. Here are a few things I’ve learned along the way.

1. Designers question

To be more specific, they ask what Bruce Mau calls “the stupid questions”—the kind that are actually profound, but can make you look stupid because they address fundamental issues. When designers ask the powers that be, “Why are you doing things this way?” or “What are we really trying to accomplish here?” or “Does it have to have four wheels?” it can seem as if they’re bogging down the business meeting. But they are actually cracking open the door to real innovation and progress.

It’s a gift designers have that I’m not sure they fully appreciate: the ability to recognize that the present reality is a temporary and changeable condition. (To the rest of us, reality looks like reality, something to be accepted with a shrug.) I think all of this is captured nicely in the joke some designers tell about themselves. How many designers does it take to change a light bulb? Answer: Does it have to be a light bulb?

In these times, with so much in need of reinvention, we need people who know how to ask stupid questions. And who are actually willing to ask them—because it does take a certain amount of courage to question the fundamentals. Or, to put it in the pithy words of George Lois, “You gotta have guts to be the person in the room who’s asking ‘why’ while everybody else is nodding their heads.”

2. Designers connect

When I first began visiting designers’ studios and workshops, I noticed a lot of hoarding going on: five-year-old magazines, sketches on the wall from long-ago projects, lateral drawers filled with hunks of plastic and scraps of leftover cloth. I have relatives who engage in this kind of behavior for no good reason, but designers actually have a reason: They are master “recombinators.” They can take a bit of this and a piece of that to form something completely new.

Designers can do this because—as you probably know, and as RISD professor Charlie Cannon informed me—they are born and trained to synthesize, to take existing elements or ideas and bring them together in creative and coherent ways. The beauty of this, from the standpoint of anyone who happens to be involved in creative endeavors of any kind, is that it shows you don’t always have to invent entirely from scratch. To quote the designer John Thackara (who coined the wonderful term “smart recombinations”), most of us who are out there trying to create or innovate “are needlessly constrained by the myth that everything [we] do has to be a unique and creative act.” But the good news is, somebody already invented the wheel—all the rest of us need do is design new ways to combine it with other stuff that already exists. (Example: Put wheels on an alarm clock, as designer Gauri Nanda did, and you’ve created the Clocky—guaranteed to rouse you in the morning because you must chase after it to turn off the alarm.)

3. Designers commit

When it comes to ideas, most of us humans are all talk. But something I learned about designers is that they very quickly give form to their ideas. Ask a designer about a notion he/she has and immediately that designer starts sketching it out for you on any scrap of paper that’s handy. At that point the idea exists, even if only on a napkin. Whatever form a rough prototype may take—a carved piece of foam rubber, a cut-and-paste collage or a digital mock-up—it represents a level of commitment that most people aren’t willing or able to make when it comes to bringing a young idea into the world. Here again, the designer is showing guts—because when you commit to an idea early, sharing it while it’s still tender and imperfect, you open yourself up to criticism. You hand people something that is tangible enough to be torn apart.

But you also give them something to pass around, and to build upon, and rally around. The designer Brian Collins has a wonderful phrase he uses: “Design is hope made visible.” Designers can show us a better future, can present us with all kinds of new possibilities so that we can decide: Is this what we want? Before any of that can happen, though, the designer must first commit—by taking what is just a faint glimmer in the mind’s eye and giving it shape and life.

4. Designers care

This is not always a good thing, and can, in fact, be annoying. Designers obsess so much about their work that it’s a wonder they ever let any finished project out the door. And they’re just as tough on everyone else’s work. As I discovered, if you let designers read what you’ve written about them in advance, they will try to finesse every word. They can’t help but notice all the imperfections in the world around them, even when they ought to have other things on their minds. (Once, when Michael Graves was in the midst of a medical crisis, he reportedly said from his hospital gurney, “I don’t want to die here—it’s too ugly!”)

But if it’s true that designers sometimes care about things that don’t matter, it’s also true they care about things that do: sustainability, homeless shelters, better hospital rooms, better voting ballots, mortgages that can be understood, prisons that actually might be livable, social services that actually might work. Designers are tackling all of these challenges and more, and they’re not doing it for the money—because the money is in making the next iPhone. They’re doing it, I think, because they can’t help noticing that things around them are more imperfect than ever these days. And because they can’t stop themselves from stupidly asking, “Why?” and “What if?”

Source - AIGA

More For 2010

Urbany, Embedded Generosity and Maturalism are three of ten macro consumer trends predicted by Trendwatching to affect our world in 2010. Our friends at Trendwatching do a great job of giving us a look at what’s to come because they support their predictions with numerous examples. What are you going to do differently this year to capitalize on these observations?

BUSINESS AS UNUSUAL
Forget the recession: the societal changes that will dominate 2010 were set in motion way before we temporarily stared into the abyss.

URBANY
Urban culture is the culture. Extreme urbanization, in 2010, 2011, 2012 and far beyond will lead to more sophisticated and demanding consumers around the world.

REAL-TIME REVIEWS
Whatever it is you're selling or launching in 2010, it will be reviewed 'en masse', live, 24/7.

(F)LUXURY
Closely tied to what constitutes status, which itself is becoming more fragmented, luxury will be whatever consumers want it to be over the next 12 months.

MASS MINGLING
Online lifestyles are fueling 'real world' meet-ups like there's no tomorrow, shattering all predictions about a desk-bound, virtual, isolated future.

ECO-EASY
To really reach some meaningful sustainability goals in 2010, corporates and governments will have to forcefully make it 'easy' for consumers to be more green, by restricting the alternatives.

TRACKING & ALERTING
Tracking and alerting are the new search, and 2010 will see countless new INFOLUST services that will help consumers expand their web of control.

EMBEDDED GENEROSITY
Next year, generosity as a trend will adapt to the zeitgeist, leading to more pragmatic and collaborative donation services for consumers.

PROFILE MYNING
With hundreds of millions of consumers now nurturing some sort of online profile, 2010 will be a good year to help them make the most of it (financially), from intention-based models to digital afterlife services.

MATURIALISM
2010 will be even more opinionated, risque, outspoken, if not 'raw' than 2009; you can thank the anything-goes online world for that. Will your brand be as daring?

More on each rend available @ Trendwatching

Source - Ibid
One great thing about new media is discovering all the creative ways marketers are integrating brands into these new environments. Sure it’s easy to jump onto Facebook with a Fan Page but there’s so much more that can be done. One great example is the recent campaign by Ikea. In an effort to drive awareness and brand engagement, Ikea asked consumers to “tag” (behaviour intrinsic to Facebook) their showrooms for the chance to win products. The outcome for Ikea? Thousands of consumers engaging with the brand and organically spreading news about their product.



Source via YouTube

How Online Communities Are Changing The Way We Watch Television

This is another example of the blurring borders between the offline and online world. It’s also great platform for a brand sponsorship. TV shows in the UK are engaging their audience directly into television programming by inviting them into the conversation. By way of Twitter, the audience now has the option to become a part of a richer TV experience. The conversation is out there, it’s up to your to herd it.

Earlier this year we posted a series of examples of online communities in the TV industry. We looked at the way ‘old’ and ‘new’ media combine, how television broadcasters and production companies are working with online media. The examples we chose were all of ways in which online communities can be used to provide an additional set of experiences for a viewer, often after a programme has aired. From Channel Four’s Sexperience online community which supported the Sex Education Show to HGTV’s Rate My Space online community for people to share home improvement photos and tips.

These communities all have one thing in common – they provided an additional set of experiences for a viewer that enhance or extend their experience with the programme. They are for people who enjoy the programme and who want to engage more or find out more.

Things have changed in just a few months – the latest use of online communities for TV programmes is very different. They are now being used to add a social dimension to the actual viewing experience. Using online community tools to enhance a viewer’s experience while they are watching the actual show. We’ve written before about how two live shows in the UK have been experimenting with this use of social media tools: Live TV and real-time chat: X Factor and Strictly Come Dancing. But a new example from the UK shows how this use of online communities to enhance TV programmes is not restricted to live programmes.

Come Dine with Me is a popular cooking competition show on Channel Four in the UK. The concept is simple but addictive: four contestants host a dinner party for the other contestants on four subsequent evenings. Each host is rated by the other contestants and the person with the highest score wins. It’s a show that has always attracted a lot of discussions online as a quick Twitter search shows. Channel Four has now capitalised on this by hosting its own discussions on its site whilst the show is on air.

The Come Dine With Me ‘Play Along’ community shows how you can harness the conversations that are going on already and also enhance the viewer experience. The discussions in Twitter had always been of three kinds:

  1. People giving their own ratings of what is happening on the show – saying the score they would have given for a particular dinner party
  2. People commenting on the food or the ambiance at the parties
  3. People talking about the contestants – who they like and why, and who they are less keen on

The Channel Four online community now allows people to do this in real time and on their site whilst the show is on air. They allow you to score each contestant against a set of criteria (and see the average score given by your fellow community members). They allow you to chat about what’s happening on screen and the host of the chat prompts you to discuss what is happening right now.

This is a great example of online communities really adding value to a viewers experiences in three ways:

  1. They allow you to interact with other viewers who are sharing the same experience and who are interested in the same things
  2. They are add a new dimension to the programme – letting you take part in the contest to
  3. They have the benefit of being hosted by the same people who are broadcasting (or producing) the programme – you feel like you have inside access to information

The way we watch television is changing. Online communities are changing it. They add a new, social dimension to actual viewing experience. In time more and more programmes will be accompanied by online discussions and debates in this way. It will become the norm for many people to sit in front of two screens rather than just one.

Source - Fresh Networks